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Before a user can be onboarded to Gnosis Pay, they must complete Know Your Customer (KYC) verification. This is a regulatory requirement for financial services — it confirms the user is who they say they are, checks eligibility (e.g., country of residence, age, sanctions/watchlist screening), and helps prevent fraud and financial crime on the platform.

We use Sumsub

Gnosis Pay partners with Sumsub to handle identity verification. Sumsub collects and analyzes the user’s identity documents (such as POA) and, depending on the flow, a liveness check to confirm the document belongs to the person submitting it. As a partner integrating Gnosis Pay, you don’t build identity verification yourself — you embed the Sumsub iframe, and Gnosis Pay receives the verification result and status updates from Sumsub on your behalf.
Gnosis Pay allows acceptance of sharing KYC of user from partner instance to Gnosis Pay instance and vice versa within SumsSub. To understand the flow, read KYC Sharing (Sumsub Flow) guide to integrate this flow into your application.

KYC statuses

As a user moves through verification, their KYC application passes through a series of statuses — from initial document collection, through automated and (where needed) manual review, to a final outcome.
See the full KYC Statuses reference for what each status means, what the user experiences, and suggested user-facing messaging for each.

Country eligibility

Not all countries of residence are eligible for registration. Eligibility depends on regulatory coverage and Gnosis Pay’s supported jurisdictions.

What’s next

Once KYC is approved, the user is moved to next onboarding state which is account provisioning and deploying a new safe on behalf of user.